Support
We're here to help. Reach out anytime.
Contact us
Email is the fastest way to reach us. We respond to all inquiries within one business day.
Setup help, billing questions, feature requests — all in one place.
Common questions
How do I connect my Google Sheet?
Go to Settings → Connections → Google Sheets. Enter your spreadsheet ID and click Test Connection. If you need help finding your spreadsheet ID or setting up the service account share, contact us and we'll walk you through it.
My bids aren't syncing
First, check Settings → Connections to confirm your sheet is connected and the last sync time is recent. If the sync ran but bids are missing, make sure your sheet tab names include "Estimate" or "Bid" — the sync engine only reads tabs with those keywords. If you're still stuck, reach out and we'll take a look.
How do I invite my team?
Go to Settings → General → Team. Enter their email address, choose a role (Admin, Estimator, or Viewer), and click Send Invite. They'll receive a magic link to sign in.
How do I update my payment method?
Go to Settings → Billing and click Manage Subscription. This opens your billing portal where you can update your card, view invoices, or change your plan.
How do I cancel my subscription?
Go to Settings → Billing → Manage Subscription → Cancel Plan. You'll keep access through the end of your current billing period. No cancellation fees.
Can I export my data?
Yes. Go to Settings → Data & Export. You can export your full bid pipeline, companies, and contacts as a CSV file at any time.
What to expect
Response time: We respond to all support requests within one business day, usually faster.
Hours: Monday through Friday, 8am – 6pm Eastern.
Onboarding: New customers get a dedicated setup call to connect your data and walk through the platform.